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How do I get a username and password? What do I use it for? What should I do if I forget it?
When the course loads, should I select First Time Student or Existing Student?
Can I print any of the course material for future reference?
Why is the audio only working on some pages in my course?
Why does my course window disappear when I am working in a course?
I’m trying to access my course but am receiving a “Page Cannot Be Displayed” message.
I was working in the course and the course froze. What can I do?
I walked away from my computer without closing the course. Now when I come back, the course has frozen on me. What happened?
If the course freezes, will it save where I left off?
My system is asking me to download the latest version of Flash. Is this really necessary?
What happens if I get disconnected from the Internet while I am taking a course?
How do I check my web browser version?
Can I take this course with the AOL browser?
I have just completed Unit 1 and can’t take the Quiz. What’s happening?
The quiz won’t load. I have tried exiting and restarting my course but it still not loading.
Do I need to use a PC to take the online course? What if I have a Macintosh?
I haven’t gotten into my course yet, but the My Courses page shows a status of “In Progress”.
I noticed the course has timers on each page. Is there any way to speed them up or turn them off?
How can I tell how far along I am in my course?
How do I get a username and password? What do I use it for? What should I do if I forget it?
During the registration process, you select your own username and password. It should be something that you can easily remember. You will use the same username and password each time you log in to access your course(s). This information is entered in the returning students section on the home page of the website. If you forget your username and password, just give us a call.
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When the course loads, should I select First Time Student or Existing Student?
Choosing First Time Student allows you to view a brief course navigation tutorial. If you’ve already taken one of our courses and want to skip the tutorial, choose Existing Student.
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Can I print any of the course material for future reference?
Some of our courses contain links to additional reference materials and student workbooks. Please feel free to print and retain these for your use.
Why is the audio only working on some pages in my course?
Not all courses contain audio. For courses that do, audio is typically used only for the unit introduction.
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Why does my course window disappear when I am working in a course?
There is a good possibility that you clicked outside of your course window. When this happens, it seems that your course disappears; however, it is simply hiding behind another open window. Click the tabs in the taskbar at the bottom of your screen to move your course window on top. You can also close all open windows and then log back into your course.
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I’m trying to access my course but am receiving a “Page Cannot Be Displayed” message.
Your computer has a pop-up blocker installed that is blocking access to your course. Click here to download instructions on how to disable your pop-up blocker.
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I was working in the course and the course froze. What can I do?
It sounds like the course has timed out. Close all course windows and log back in.
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I walked away from my computer without closing the course. Now when I come back, the course has frozen on me. What happened?
Your course timed out on you. To prevent this from happening in the future, please make sure that you exit your course if you are going to be away from it for an extended period of time. Close all courses windows and log back in.
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If the course freezes, will it save where I left off?
Yes, every course page that you visit is recorded in our database as a completed page. In addition, our course “bookmarks” the last page that you visited, allowing you to return to where you left off when you exit – even if the course locks up for some reason.
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My system is asking me to download the latest version of Flash. Is this really necessary?
Yes. You will not be able to view your course or take quizzes until you download the current version of Flash. Click here to download the latest version of Flash.
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What happens if I get disconnected from the Internet while I am taking a course?
If you get disconnected from the Internet, just log back in. When you sign in to the course, you will be returned to where you left off.
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How do I check my web browser version?
Click here to run a browser test. To manually check your browser version, open your browser, and then select Help, About… from the menu bar at the top of the page.
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Can I take this course with the AOL browser?
Although the AOL browser does not work with our courses, AOL users can still take our courses by utilizing a current version of Internet Explorer or Mozilla Firefox in conjunction with AOL. Here’s how:
1. After logging on to AOL, minimize the AOL interface.
2. Click the Microsoft Internet Explorer icon on your desktop or choose Start, Programs, Internet Explorer (or Mozilla Firefox).
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I have just completed Unit 1 and can’t take the Quiz. What’s happening?
Sometimes, a student may think that they are taking their online course when they are actually in the free demo. Make sure that you are logged into your account (with your username and password that you selected when you registered) and the course that you purchased.
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The quiz won’t load. I have tried exiting and restarting my course but it still not loading.
More than likely, you do not have the correct version of Flash installed. Click here to download the latest version of Flash. When you are finished, you will need to restart your computer and then log back into your course. If this doesn’t resolve the problem, please contact Technical Support.
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Do I need to use a PC to take the online course? What if I have a Macintosh?
Hondros Learning courses are developed to run on IBM PC Compatible Computers. We do not support MAC use and our Technical Support staff will not have knowledge of the MAC platform. Although we currently do not support the Macintosh platform, we do have knowledge of MAC users who have had success using Firefox as their browser.
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I haven’t gotten into my course yet, but the My Courses page shows a status of “In Progress”.
Don’t let this confuse you. Your status will change to “In Progress” the first time that you select the course. This is not an indication that you have actually started the course. Your status will continue to show “In Progress” until you finish the course, at which time, it will change to “Completed”.
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I noticed the course has timers on each page. Is there any way to speed them up or turn them off?
State and regulatory guidelines may require seat-time learning. Seat-time learning dictates that you remain in the course for a designated length of time (typically, 50 minutes per hour of instruction). If your state mandates seat-time learning, you will see a countdown timer to ensure that you satisfy the regulatory requirements for your state and that you have adequate time to review the content. You cannot move on until the timer has expired for a unit of information.
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How can I tell how far along I am in my course?
Every page in the course has an associated title. You can see a list of every page title when you click the Table of Contents or Index button in the lower left corner of the window. A checkmark beside the page title indicates that you have already visited that page. Pages without checkmarks are pages that still need to be completed.
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