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I don't use my computer very much. Is an online course right for me?
How does a course work?
Do I have to take the entire course all at once?
How long does it really take to complete a course?
Can I take the course from various locations and computers?
Can I take more than one course at a time? Can I have two courses open on my computer at the same time?
Can I get back into my course once I have completed it?
What is the cost of the course(s) and what methods of payment are accepted?
Is it secure to send my credit card information over the Internet?
I didn’t receive my e-mail receipt from your company.
I don't use my computer very much. Is an online course right for me?
You don’t have to be a computer expert to take our online courses. When you take your first course, make sure that you select First Time Student so you can review our navigation tutorial. This will help you become comfortable with moving around in the course. If you have any questions, don’t hesitate to call our Technical Support department.
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How does a course work?
You take the course at your own pace and on your own time. You can take the course in small increments or all at once. If you exit out of the course and then log back in at a later time, you start where you left off.
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Do I have to take the entire course all at once?
Our courses are available 24 x 7. And, if you don't have time to complete the entire course in one sitting, you may exit and return at your convenience. The course will bookmark your location and upon returning, will take you back to the place where you left off previously.
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How long does it really take to complete a course?
Our courses are based on a 50-minute clock hour. In the course catalog (when you initially purchase the course), you will see the number of clock hours listed. So, for example, a 3-hour course will take approximately 150 minutes. Depending on how much time you spend reviewing the content and associated materials, your time may vary.
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Can I take the course from various locations and computers?
Our web-based courses are designed so you can access them from any compatible computer with a high-speed Internet connection, in any location.
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Can I take more than one course at a time? Can I have two courses open on my computer at the same time?
No. Our courses are designed to allow you to have only one course open at a time. If you try to open another course while an existing course is open, you will encounter a blank white page.
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Can I get back into my course once I have completed it?
Yes, you may access your course up to the time of course expiration. Course expiration can be found in the FAQs for your area of study.
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What is the cost of the course(s) and what methods of payment are accepted?
The cost of each course is located in the course catalog for each industry. You may pay using all major credit cards (Visa, MasterCard, American Express and Discover).
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Is it secure to send my credit card information over the Internet?
Yes. When you are transmitting financial information over the Internet, it is highly advisable that you only do so with a secure connection. Our site uses Secure Sockets Layer (SSL), indicated in your web browser, which encrypts the connection and scrambles your personal data to protect your transaction.
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I didn’t receive my e-mail receipt from your company.
The e-mail receipt may have gone into your SPAM e-mail folder by mistake. Please look in your SPAM folder for your e-mail receipt. If the receipt is not there, please contact our Technical Support department.
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